1. Information we collect
We may collect information that you voluntarily provide, including your name, age, mobile number, email address, preferred hospital centre, appointment preferences, health concern, feedback, grievance details, job-application information and documents that you choose to upload.
We may also receive limited technical information such as browser type, device information, IP address, referring page and website usage events needed for security, reliability and service improvement.
2. How we use information
We use information to process appointment requests, contact you about hospital services, respond to enquiries or grievances, manage recruitment applications, maintain service records, prevent misuse, improve the website and meet applicable legal, regulatory and healthcare obligations.
3. WhatsApp, SMS and email communications
Where you provide a mobile number or email address, we may send appointment acknowledgements, confirmations, service updates, recruitment updates or other requested communications through WhatsApp Business Platform, SMS or email. Messages may be processed by service providers such as Meta, an approved SMS provider or an email delivery provider under their respective privacy terms. You may ask us to stop optional communications at any time.
4. Health information and medical advice
Information submitted through the website is used for administrative coordination and does not replace a clinical examination or emergency medical care. Please do not submit unnecessary sensitive medical information through general enquiry forms. For an emergency, contact the hospital directly or seek local emergency assistance.
5. Sharing and disclosure
We do not sell personal information. We may share only the information reasonably required with authorised hospital staff, treating professionals, technology and communication providers, government health schemes, regulators or law-enforcement authorities when necessary to provide a requested service, protect patients and systems, or comply with law.
6. Storage, security and retention
We use reasonable administrative, technical and access-control safeguards. Information is retained only for as long as needed for the purpose collected, hospital record requirements, dispute resolution, fraud prevention and applicable law. No internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Cookies and website analytics
The website may use essential cookies and limited usage analytics to maintain sessions, protect forms, understand page performance and improve usability. These technologies are not used by Noor Eye Hospital to sell personal information.
8. Your choices and rights
You may request access, correction or deletion of personal information, subject to identity verification and any medical, regulatory or legal retention requirement. You may also withdraw consent for optional communications. Withdrawal does not affect processing already lawfully completed.
9. Children
A parent or legal guardian should submit information for a child. By submitting a child’s appointment request, the person submitting confirms that they are authorised to do so.
10. External services and policy updates
Our website may link to maps, social networks or other external services governed by their own policies. We may update this policy when our services, technology or legal requirements change. The effective date shown above identifies the current version.
11. Contact us
For privacy questions or requests, contact Noor Eye Hospital at +91 93266 54574, or visit Noor Eye Hospital, Saraiya Bypass, Khalilabad, Sant Kabir Nagar, Uttar Pradesh. Please do not include unnecessary medical details in a privacy request.
